Car Hire

Please ensure that you read and understand the information printed below, in addition to your travel arrangement terms and condition printed on your invoice.

What's included in the Canada Car Rental:

Car rental before 1st April 2023:

*** Rentals originating from the following locations DO NOT include unlimited mileage: Grand Prairie, Medicine Hat, Prince Albert, Sudbury, Thunder Bay and Timmins. $0.25 per additional km is payable locally.

Car rental from 1st April 2023 onwards:

*** Excludes the following car groups and locations:

- Minivan and Standard SUV for pick-ups from ANY location from 1st April 2023 onwards. Kilometres are capped at 200km/day, 1400km/week, 4800km/month. Additional km will be paid locally directly to Avis and will be charged $0.25/per kilometre.

- All rentals, regardless car group, originating from Grand Prairie, Medicine Hat, Prince Albert, Sudbury, Thunder Bay and Timmins. $0.25 per additional km is payable locally.

Lead Driver - It is imperative that your car hire booking is booked under the name of the main / lead driver.

You must present the following three pieces of information at time of car hire collection (failure to do so will result in you being unable to collect your car hire and full loss of monies paid):

Car Hire Collection
1)Driver’s License:
Named lead driver MUST present the following items upon collection of the vehicle:

1. Car voucher,

2. A valid driver's license - All driving licenses must be written in English or French. If not, you will need an International driver's license. Please supply both the original and the international license together. Canadian and US licenses are not accepted except for any additional drivers*,

- The driver/s details

- The class of vehicle you are authorized to drive

- Any restrictions imposed

*Any additional drivers would also be required to present a valid driver’s license. If the additional driver is a spouse or common law partner living at the same address then no credit card is required. Additional identification is not required. 
Security deposit – a refundable deposit will be held by the supplier which is payable by credit card until the safe return of the vehicle.  Please ensure you have available credit for this holding fee.

2)Credit Card The lead driver must present a major credit card (Visa/MasterCard) at the point of car hire collection. Additional identification is not required.

3)Voucher - You will be sent a car hire voucher with your travel itinerary (4-6 weeks prior to travel). You must ensure that you receive this voucher and present it at the time of car hire collection. You must collect & return your car hire to the depot confirmed on your car hire voucher. No refund is given on partially used rentals or for late pickup.

Extras

GPS Units are available for rent; please call for further information and to book.

Age Restrictions - The minimum driver’s age is 21 years. There is a minimum driver’s age of 25 years for Standard SUV, Premium SUV, Minivan and Luxury only. All drivers 21-24 years will be subject to a daily surcharge from $15CAD-$30CAD per day payable locally.

Additional Drivers - If the additional driver is a spouse or common law partner living at the same address, there will be no charges to add on a spouse or common law partner.
If you have not chosen a car hire package which includes additional drivers and wish to add an additional driver to your rental at the point of car hire collection, there is a charge of $25CAD subject to change* per day (up to 3 additional drivers are permitted only). Age restrictions apply.

Zero Excess - If included in your car hire package, it contractually waives or limits the renter's responsibility for damage to or loss of the vehicle, by reducing the LDW excess to zero. Excluded from zero excess is damage to windscreens, tyres, underside of car, interior & keys. Damage to the car where the renter is at fault, the driver will incur charges for pickup and tow back to rental location. Avis car rental on the Fully Inclusive package includes zero excess.

Roadside Assistance (Roadside Safety Net: RSN)

The Roadside Assistance will cover for items not included in the rental insurance. This is available at a local charge at all depot counters:

- Lost Keys

- Battery Boost

- Towing of vehicle (excluding if the client got into a collision)

- Gas delivery (up to 3 gallons)

- Tire replacement

One-way rentals - One way rentals are allowed on rentals of 2 days or more. One way rentals are not allowed on Economy and Convertible cars. Unless covered by our free one way drop off agreement, a charge will apply to any one way rental; details of which will be advised at the time of confirming your booking. You will receive your voucher 4-6 weeks prior to travel.

Fuel – If your package does not include a free tank of fuel, the tank will be full or part-full when you pick your car up. You are responsible to replace the fuel you have used at the end of your rental. If the package does include fuel, your car will be presented with a full tank of fuel and can be returned with an empty tank. Rentals from 01 April 2023 do not include fuel.

Taxes - Local and government taxes will be payable for any fees / charges paid locally.

Road Tolls - The use of toll roads whilst in Canada will incur a direct toll charge by your rental company.

Unlimited Mileage*** - Rentals originating from the following locations do not include unlimited mileage: Grand Prairie, Medicine Hat, Prince Albert, Sudbury, Thunder Bay and Timmins - 0.25c per additional km payable locally.

For any rental pick-ups from 01 April 2023, there will be limited mileage on car groups: Minivan & Standard SUV for all locations. Kilometres are capped at 200km/day, 1400km/week, 4800km/month. Additional km will be paid locally directly to Avis and will be charged $0.25/per kilometre.

Winter/ Snow Tyres - * Snow tyres (snowflake icon on sidewall) or chains are required by law for travel on Hwy #93N / Icefields Parkway and Hwy #93S (Banff-Windermere Highway in Banff National Park and Kootenay National Park. Alberta) between November 1 and March 31 or any other period during which the highway is covered with snow or ice. All-season tyres are not adequate. In Quebec, winter tyres will be installed on every vehicle during November and April. Snow tyres are only available at airport locations. All other provinces have vehicles equipped with all-season tyres.

Winter chains cost $15.00 per day, $105.00 weekly, $315 maximum charged + taxes and surcharges where available for rent. Winter tyre charges vary per region from $13.50-$25 per day or up to $420 maximum charge + taxes and surcharges. Costs and fees are subject to change.

Please call us for more information.

Further Important Information -Minimum rental is 48 hours.

Child seats must be requested in advance and carry a charge from $13pd plus deposit, payable locally. Roof/ski racks must be requested in advance and carry a local charge. Vehicles can be driven in the USA but must not be driven into Mexico. One way rentals to the USA are not permitted. Off-road restrictions apply.

Should you wish to extend your car hire whilst on holiday, please contact us directly. You will be charged at the current price subject to availability. It is necessary to provide your local car hire rental agreement number.

*Local costs and fees are subject change without notice. ** Locations subject to change.